Return Policy

At Nexa Gadget, your satisfaction matters to us. Please read our return policy below.

Return Window

You may request a return or exchange within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, items such as earphones and personal-use accessories cannot be returned unless defective.

How to Start a Return

Contact us through our website with your order number and reason for return. Once approved, we'll provide instructions on how to proceed.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.

Return Shipping Costs

If the return is due to our error (wrong or defective item), we cover return shipping. If the return is due to a change of mind, the customer is responsible for return shipping costs.

Questions?

Reach out to us anytime — we're happy to help.